APPOINTMENTS

Every first appointment includes a consultation and will require a little more time. All services require a credit card to hold the appointment. Failure to cancel within 24 hours will result in a full service charge. If you’re late for your appointment, your service will end at its regularly scheduled time. No money back and no redo’s. We recommend that you book your next appointment prior to leaving the studio so we can be sure to accommodate your requests. 

Important: We recommend you arrive 10 minutes prior to your appointment without any eye makeup.

Why do we charge $150 for outside refills? An outside refill is when you come to HighBrow Lash Bar from another studio or salon - we always include a consultation and assessment of the lash condition. The service fee is higher because we must block off more time to ensure we are able to examine the lash work, cleanup and re-lash as needed.

In some cases a removal is required before we can re-lash. When a removal is required, we must wait 24 hours to re-lash or the adhesive will not set properly. In this case the service fee is for a new set of lashes and the removal fee is waived if the lashing is done with us at HighBrow Lash Bar.

GIFT CARDS

Gift Cards are available for purchase at the front desk. We accept all major credit cards.

HOURS

Mon-Fri 9am – 7pm

Thursday 9am-9pm

Saturday 9am -6pm

Sunday 11am -4pm

PARTIES

HighBrow Lash Bar offers private VIP service for parties, weddings, and or for special events. Please contact us for details.

CANCELLATION/LATE POLICY

At times it is necessary to cancel or change an appointment. Please notify us at least 24 hours in advance. Late arrivals may experience a shortened service. Appointments who do not provide at least 24 hour notice for a cancellation will be charged a full service. All services require a credit card to hold the appointment. Failure to cancel within 24 hours will result in a full service charge.

CHILDREN

Due to the intimate space, we cannot accommodate the needs of children. We are preserving the atmosphere we believe is so important to every client who enters our studio.

MAINTAINING THE HIGHBROW ENVIRONMENT

For your safety, no outside visitors of any shape/size are permitted in treatment rooms (i.e., infants, pets, boy/girlfriends, etc.). If you do plan to bring a visitor with you, please make certain to have another companion to chaperone them (for children under 12) while you are in a treatment. HighBrow Lash Bar is a cell-phone free zone, kindly take your calls outside to avoid disrupting other clients.

GRATUITIES

HighBrow Lash Bar does not accept gratuities on credit cards. Thank you for your understanding

WAXING POLICIES

No Double-Dip policy here at HighBrow Lash Bar. We only sanitary equipment & enforce the strict NO Double-Dip policy. Which means the same spatula will NEVER be re-dipped into the vat of wax.

The nauseating truth is that double dipping is a common practice in wax application, this method uses the same spatula for the entire treatment, re-dipping the used applicator back into the vat of wax. This contaminated wax is then reused for treatments on other individuals, unfortunately, this technique can increase the chances of potentially harmful bacteria spreading from one client to another, which is particularly disturbing when dealing with the body’s nether region (aka bikini area)

NO PERIOD POLICY

HighBrow Lash Bar will NOT perform bikini treatments on any menstruating client. Generally, it is best to get a bikini treatment at least one week before or after your period. In addition to the obvious hygiene safety issue for both client & specialist, the closer you get to your actual period, the more sensitive your body becomes. So be nice to your body & avoid scheduling your appointment on those ultra-sensitive days!

RETURNS

HighBrow Lash Bar gladly accepts returns on most merchandise within 5 business days of the DELIVERY date. Without exception, we will not accept returns on products that are more than 10% consumed; studies have shown that allergic reactions usually occur while using the first 5% of the product. To ensure a timely refund to your account, please return the item immediately upon deciding that you do not want the product. 

*This content has been provided by Shobha, which can be referenced from its original source on myShobha.com. While HighBrow Lash Bar is not affiliated with Shobha Services, We do use Shobha Products in some of our services as well as carry their products in our boutique.